Privacy Policy

At City to City Heating and Air Conditioning, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By continuing to use our site, you agree to the practices described here.

1. Information We Collect

We may collect the following types of information:

• Personal details such as your name, phone number, or service address when you request a quote or book a service.
• Service details related to the work you request, such as installations, repairs, or maintenance.
• Payment details if you make payments online.
• Technical details such as your IP address, browser type, and site activity (collected through cookies and analytics).

2. How We Use Your Information

We use your information to:

• Provide and manage HVAC services.
• Process requests, estimates, and payments.
• Send reminders, updates, or service communications.
• Improve our website and customer experience.

We never sell or rent your personal information to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies to:

• Keep the site secure and functioning properly.
• Remember your preferences for a smoother experience.
• Analyze site traffic to improve performance.

You can control or disable cookies through your browser settings. Please note that certain parts of the site may not work properly if cookies are disabled.

4. Sharing of Information

We may share your information only when necessary to:

• Work with trusted third-party providers (for hosting, payment processing, or analytics).
• Comply with legal obligations or respond to lawful requests.
• Protect the security of our business, website, and customers.

5. Data Security

We use reasonable safeguards to protect your information from unauthorized access, loss, or misuse. While no method of transmission or storage is completely secure, we take steps to keep your data protected.

6. Your Rights

Depending on your location, you may have rights to:

• Request access to the information we hold about you.
• Ask us to update or correct your details.
• Request deletion of your information.
• Opt out of receiving promotional messages.

To exercise these rights, please reach us through our [Contact Page.]

7. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last revised” date.

9. Contact Us

For questions about this Privacy Policy, please visit our [Contact Page] to get in touch with us.

‍